Datio POS Support and Customer Care

What's New?

We have recently launched our brand new Salon and Pizza App.

Salon app caters for Hair Salons, Nail Salons and Barber Shops. Datio POS Salon app is the perfect solution for managing your salon, tracking inventory and viewing your sales reports remotely. Sales Associate love the base station which allows customer to select the Tip on screen. Manage your employee time sheet with Employee Management feature available from Extras. Sell Gift cards for your salon in the Holiday season.

Pizza app caters for efficient Pizzerias and fancy Pizza Restaurants. Datio POS Pizza app is the perfect solution for managing your Restaurant, tracking inventory and viewing your sales reports remotely. Add modifiers and allow your customers to customize the pizzas, select toppings on half or full pizza, and support various sizes of pizza small, medium, large and extrat large.

Learn More

About this feature packed App

Registration

Sign-up for Datio POS, with quick few steps ...

Item Setup

How to add an item? From the home screen in the App Pick "+ ADD ITEM" ...

Create a basic sale

Learn how to perform your first sale, add a few items, add to card and checkout the customer ... Learn about our basic check out options and split payment...

Network Kitchen Printer

Would you like to print tickets to kitchen, learn how to setup a Kitchen Printer... Buy now

Full Service Restaurant

Supports Pay at table, Saved Orders, Advanced Restaurant Features ...

Reporting and Dashboard

Access the reports from any mobile device or laptop at https://manage.datiopos.com

Item Modifiers

Item modifiers are used to add options or modifiers to an item ...

Prompt For Price

How to use prompt for price or what we call Convenience Store mode ...

Track by Sales Associate

Add Sales Associate to track your sales by Sales Associate ...

Employee Managment

Employee management has two aspects. First, we offer user control ...

Handheld Scanner

For our customers that need the extra freedom to scan large items ...

Payment Processing

Get fast, reliable, and secure transactions with Vantiv ... Not using our credit card processing use Terminal Credit to track sales.

Extras

Extras this is where all your settings are done ...

Gift Cards

Selling gift cards is a great way to add revenue to your business ...

Setup EMV

Ready to setup your EMV chip reader, steps how to setup a Datio iCMP EMV Card reader or Datio iPP320 EMV Card reader ... Buy now

Setup Datio Point of Sale Cash Register for iPad

Setting up the Datio Point of Sale Cash Register for iPad with Cash Drawer, Receipt Printer and Stand for Datio POS Software...

How-To-Videos

Quick videos to get you started

1. Sign Up

2. Clear Cart

3. Item Discount

4. Sort by Item Color Tags

5. Prompt for Price or Convenience Store

6. Refund a Sale

7. Setup Sales Associate

8. Reports

9. Item By Weight

10. Inventory

11. Edit or Delete Item

12. Item Modifiers

13. Forgot Password? How to Reset.

15. How to Swipe Credit Card?

16. Reboot Device

17. Restaurant Open Orders

18. Restaurant Delivery

19. Gift Cards

What type of stores can I use your system for?

We work well for retail, cafe, diners, delis, restaurants, salons, food trucks, ice cream stores, convenience stores and other shops.

Can I use your system with my credit card provider or Square?

For best integration we suggest using our integrated merchant provider Vantiv within the USA. To set up account call them at ‎800-846-4472. You can use any terminal from any bank while tracking sales with our Terminal Credit feature. We don’t support Square.

Can I use your system outside of the USA?

Yes, we support credit card processing within United States, outside of which you can use our Terminal Credit feature.

Can I use your system for my restaurant?

Yes, we support pay at the counter and pay at table restaurants such as restaurants, cafes, delis, sandwich shops and dinners.

What iPads do you support?

We support standard 9.7" iPads with an 8 pin connector. This is the iPad 4, iPad Air, iPad Air 2 and iPad Pro 9.7". The iPads with the old big 30 pin connector we do not support.

How do I know if my iPad is one listed above?

Easiest is if you have a 9.7" with an 8 pin it will work, this includes the following: iPad Version; Model on Rear of iPad; Model from Settings\About\Model iPad 4; A1458 and A1459; MD510LL, MD516LL and MD522LL iPad Air; A1474, A1475 and A1476; MD785LL and ME991LL iPad Air 2; A1566 and A1567; MGLW2LL and MH2V2LL iPad Pro 9.7"; A1673 and A1674; (we are working on getting the settings model numbers)

What is the best iPad to use?

We recommend the Apple iPad Air 2 with 16GB. It is economical and works perfectly with the Datio POS Base Station and the Datio POS App. http://www.apple.com/shop/buy-ipad/ipad-air-2

I make custom cakes, how do i charge differently for each?

Click on "+ Add Item" from the home screen. Give the cake a name such as Kerri's Wedding Cake, give the cake a price, click add item to cart. The item won't be saved on the home screen but will be available to view in reports. Maybe also always pick the category red to help in reporting later.